Costumer Service Policy

As a fundamental part of the firm’s culture, we honestly believe that, in order to excel and satisfy our clients, we must implement policies and procedures to ensure that every client, every case, and every transaction receives a consistently high level of professionalism and quality service.

As a result, we strive to adopt the best international law firm practices to improve the way we work and serve our customers.
Our promise to you is that though our quality program we will consistently deliver the following benefits to you, every time:

  1. Zero tolerance for corrupt or unethical practices.
  2. Early conflict check that will take place as of our first meeting to avoid conflicts on interests on behalf of the firm, its attorneys or associated staff.
  3. We will listen to have a better understanding of your legal needs, business objectives, and service expectations.
  4. We will explain in plain language your legal options or our legal opinion relating to your matter.
  5. We guarantee the matters you entrust to our firm will have a close partner supervision.
  6. Our attorneys will respond to your written communications within 24 hours.
  7. Our attorneys will return your phone calls within 24 hours.
  8. Our billing system will be thoroughly explained to you and our bills will be clear and accurate.
  9. We will send you a copy of all relevant documents via phone applications within 24 hours of presentation.
  10. We guarantee confidentiality of all information disclosed as well as data integrity.
  11. We will be proactive in order to keep you informed with regards to the advances of your case.